Our fees
Transparent, straightforward pricing
We believe families deserve to know what they're paying for. All fees are agreed in writing before any work begins — no hidden charges, no surprises.
How our fees work
We offer a free 30-minute initial consultation so you can tell us about your situation and we can explain how we can help — with no obligation. If you'd like to proceed, we'll agree a clear fee structure in writing before any work begins. Fees vary depending on the complexity and duration of support needed.
Initial consultation
30 minutes
A no-obligation telephone conversation to understand your situation and explain how we can help — completely free of charge.
- Overview of your loved one's current situation
- Explanation of the care options available
- Honest assessment of whether we can help
- No commitment required
Single service
per session
Focused support for a specific task — such as attending a care home visit, reviewing a care plan, or supporting a hospital discharge.
- Pre-session briefing and preparation
- Attendance or representation at meetings
- Written summary and recommendations
- Follow-up support by phone or email
Ongoing advocacy
per month
Regular, sustained support for families who need a trusted advocate over weeks or months — ideal for complex or evolving care situations.
- Monthly check-ins and progress reviews
- Attendance at care reviews and meetings
- Liaison with care providers and professionals
- Priority phone and email access
- Written reports and correspondence
Emergency hourly care
per hour
NHS-trained carers available at short notice to provide hands-on care at your loved one's home. No minimum contract — book by the hour.
- NHS-trained, DBS-checked carers
- Personal care, medication reminders, companionship
- Meal preparation and hydration support
- Confirmation within one hour of booking
- No minimum contract required
Care needs assessment
one-off
A thorough, independent assessment of your loved one's care needs, resulting in a detailed written report with clear recommendations.
- In-person assessment visit
- Review of existing care and medical records
- Detailed written report
- Recommendations for next steps
- Follow-up call to discuss findings
Not sure which applies to you?
Most families start with a free telephone consultation. We'll listen to your situation and recommend the most appropriate level of support — there's no pressure to commit to anything on the call.
Fees — common questions
Start with a free conversation
There's no charge for your initial telephone consultation and no obligation to proceed. It's simply a chance to talk through your situation and find out how we can help.